Refund and Returns Policy

At SnugWares.com, we strive to provide quality products and a seamless shopping experience. Please read our Refund and Returns Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

1. Eligibility for Returns and Refunds

We accept returns and refunds only under the following circumstances:

• The product arrives defective or damaged.

• The product is lost in transit and does not arrive.

• The product is broken or becomes non-functional upon arrival.

If your order meets any of these conditions, you must contact us within 30 days of receiving the product to request a return or refund.

2. Non-Eligible Reasons for Returns and Refunds

We do not accept returns or offer refunds for the following reasons:

• You changed your mind or no longer want the product.

• You found a similar or cheaper product elsewhere.

• The product does not meet your personal preferences.

• Minor variations in color, texture, or appearance due to screen settings or manufacturing differences.

• The product does not fit your specific needs due to incorrect assumptions or expectations.

3. Reporting an Issue

To request a return or refund for eligible cases, please follow these steps:

1. Contact our support team at admin@snugwares.com within 30 days of receiving the product.

2. Provide a detailed description of the issue along with photographic or video evidence.

3. Our team will review your request and respond within 7 business days with further instructions.

4. Return Shipping

• If your return is approved due to a defective, damaged, or lost product, you will need to return the product first including shipping costs.

• If a return is initiated for any reason outside of the eligible conditions, the request will not be approved.

5. Refund Processing

• Refunds will be issued only after the returned product (if applicable) is received and inspected.

• Approved refunds will be processed within 5 business days to the original payment method.

• We are not responsible for refund delays caused by banking institutions or payment processors.

6. Changes to This Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page and take effect immediately.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to our customer support team at admin@snugwares.com.

By making a purchase on SnugWares.com, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.