Refund and Returns Policy

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Overview

At Snug Wares, we understand that sometimes a product may not meet your expectations. That’s why we offer a 30-day return window, so you can return any item you don’t want to keep. If more than 30 days have passed since your purchase, unfortunately, we cannot process a full refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be returned in its original packaging. Please ensure that the product is in the same condition as it was when you received it.

Some items are not eligible for return, such as perishable goods (food, flowers, etc.), intimate or sanitary products, and hazardous materials or flammable liquids.

Non-returnable items:

• Gift cards
• Downloadable products
• Health and personal care items 

You will need a proof of purchase or receipt to complete your return.

Partial Refunds

In certain cases, only partial refunds are granted. This applies to:

• Items showing obvious signs of use (e.g., books)
• Opened products (CDs, DVDs, video games, etc.)
• Products that are damaged or missing parts for reasons not caused by our error
• Items returned more than 30 days after delivery

Refund Process

Once we receive your return and inspect it, we will notify you by email if your refund has been approved or rejected. If approved, we will process your refund, and the amount will be credited to your original payment method within a certain number of days.

Haven’t Received Your Refund?

If you haven’t received your refund yet, first check your bank account again.

Then, contact your credit card company, as it may take some time before the refund is officially posted.

Next, reach out to your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.

Gift Returns

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will send you a gift certificate.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the original purchaser, and they will be notified about your return.

Returning Your Product

To return your product, you should mail it to: {physical address}.

You will be responsible for paying for your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location.

If you are returning higher-value items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without proper tracking.

Need Help?

If you have any questions regarding refunds or returns, please contact us. We’re here to assist you!